How to Reach Us
The fastest way to get help is email, from the address associated with your account. That helps us verify your identity and pull up your account quickly.
For account, billing, privacy, security, and legal requests, write to support@mnestica.ai.
For account deletion or a broader export than the in-product generated-card export, email from the address on your account and say exactly what you want exported or deleted. That lets us verify the request faster.
When you write to us, please include:
- Your account email (so we can match your request).
- If you came from beta, HN, Reddit, Product Hunt, or a launch email, mention that source or cohort so we can trace the issue faster.
- A short description of what you were trying to do and what happened.
- For a specific job or card, the date and time it occurred (even approximate). For billing questions, the date and amount of the charge.
- For failed generation or missing credits, include the job ID from the create flow and a screenshot of your Billing page if you have one.
- For export bugs, tell us which deck you exported and attach the TSV/CSV if it is safe to share. For privacy or deletion requests, say exactly what you want exported or deleted.
Response Times
We aim to respond to every support email within one business day and to resolve most issues within three business days. Business days are Monday through Friday, excluding public holidays. We do not offer 24/7 phone or live-chat support.
Security reports and billing emergencies (for example, you were charged twice) are prioritized ahead of feature questions.
Try Self-Service First
You can often get an answer faster without emailing. Useful starting points:
- The Billing page — update your payment method, download invoices, or cancel your subscription.
- The Articles page — guides that explain how spaced repetition, the Memory Coach, and the reading inbox work.
- The Cancellation & Refund Policy — how cancellations, credits, and refunds work.
Frequently Asked Questions
How do I cancel my subscription?
Go to the Billing page and open “Manage subscription.” You can cancel in the Stripe portal — it takes under a minute. Full details are on the Cancellation & Refund page.
What plans and credits do you offer right now?
New accounts start with 10 starter credits, no card required.
Mnestica Pro is $9.99/month and adds 100 credits on each renewal. On the current launch path that covers up to 100 generated cards per billing period.
Credits roll over, and if you cancel you keep any remaining credits on the account.
My AI generation job failed — was I charged?
If generation fails or returns zero usable cards, the charged credits are reversed automatically. You should see the credits back on your Billing page within a minute or two. If the reversal is missing or looks wrong, email us with the job ID, the approximate time, and a Billing page screenshot if available, and we will reconcile it manually.
What should I send if my credits or billing look wrong?
Please send the account email, the approximate charge date and amount, and any invoice or billing email you received from Stripe.
If the issue is tied to a specific generation attempt, include the job ID and a screenshot of your Billing page. That gives us enough context to reconcile the charge against the in-app credit ledger.
Do credits expire if I cancel?
No. Unused credits roll over indefinitely and stay with your account even if you cancel Mnestica Pro.
How is my source text used when I generate cards?
Mnestica is a hosted web app. When you request generation, the text you submit goes through Mnestica's hosted AI workflow and may be processed by OpenAI or Anthropic. We do not use your content to train our own models.
OpenAI and Anthropic say API or commercial inputs and outputs are not used to train their public models by default, but provider abuse, safety, legal, and operational retention policies still apply. Do not paste material you are not comfortable processing through that hosted AI workflow. There is no local-only, offline, or no-provider generation mode today.
See our Privacy Policy for details.
I found an older Memoria reference. What should I do?
Mnestica is the public launch name for the product. If you run into an older Memoria reference in archived material, it refers to the same project under its pre-launch internal name. If the stale reference is public, email support@mnestica.ai with the link or screenshot so we can fix it.
Can support create an account or submit generation for me?
No. For privacy, billing, and account-ownership reasons, you need to create and use the account yourself. We can troubleshoot from screenshots, timestamps, job IDs, and logs, but we do not create launch accounts or paste private source material on a user's behalf.
I can't sign in / I lost access to my email
Sign-in is handled by Clerk, our authentication provider. Try their password-reset flow from the sign-in page. If your email itself is no longer accessible, email support@mnestica.ai from any address and explain the situation so we can verify your identity before making any account change.
How do I export or delete my data?
AI-generated card export is available from the Decks page as TSV or CSV. That export is deck-scoped and includes AI-generated cards only. It is not full account export, it does not include every manual note, and it is not a complete source-material export today.
Some content can be deleted in-product where that feature is available. If you need a broader export, a corrected export file, account deletion, or broader content deletion, email support@mnestica.ai from the address on your account and specify what you would like us to do. If the bug is about a specific deck export, include the deck name or ID and attach the TSV/CSV if it is safe to share. Retention timelines are in our Privacy Policy.
Security & Vulnerability Reports
If you believe you have found a security vulnerability in Mnestica, please report it privately to support@mnestica.ai before disclosing it publicly. Please include:
- A clear description of the issue and its impact.
- Step-by-step instructions to reproduce it.
- Any proof-of-concept code or screenshots, if applicable.
We will acknowledge your report within two business days, keep you updated as we investigate, and may credit you if you are the first person to report a valid issue, unless you prefer to remain anonymous. Please do not run automated scans against the Service without prior authorization and do not access, modify, or destroy other users’ data in the course of testing.
Feedback and Feature Requests
If you have feedback, a feature idea, or a bug that is not blocking you, email us at support@mnestica.ai. We read everything. When you send a feature request you agree that we may use it without obligation — there’s more detail about that in our Terms of Service.
If the feedback came from a launch thread or beta session, include the link and tell us whether Mnestica still read like “AI flashcards” or whether the memory-system and repair framing was clear.